FAQ (Frequently Asked Questions): Q: At what time do I have to get my package to Glen Park Mail Depot in order to get it sent out the same day? A: FedEX Express pickup is exactly at 4:45. USPS, FedEX Ground, UPS Ground and UPS NextDay, 2ndDay is a is exactly at 4:00. Unless your package is already packed and ready to ship. please arrive at least 10 minutes early. Q: Is my shipment guaranteed to arrive in a certain time frame? A: This depends on the shipping method that you selected. Please refer to our Shipping services and rules page for specific information on your service. Q: What is oversize or dimensional weight? A: These are rules that are designed to make sure that larger and lighter shipments that take up more room on the trucks and airplanes are charged at a fair rate. Please refer to Shipping services and rules page for more detail about these rules. Q: How do I track my package? A: FedEX and UPS comes with tracking numbers which you can use to track your shipment. Tracking USPS packages is available at extra cost. Q: Do you take prepaid or bill to account shipments? A: Yes we do. We accept all UPS and FedEx overnight envelopes billed to individual and third party accounts. Q: Can I ship Perishables? A: Yes! We recommend that you freeze the food and bring it in with a few cooler ice packs. For extra insulation, we will then need to bubble wrap the items and give it at least 1" of peanuts on each sides, top and bottom. Shipping should be done via an overnight service, preferably with a morning delivery. Bring the items in as close to the pickup time as possible. spoilage is not covered by insurance Q: Are you UPS and FedEx? A: No, we are not. We are under contract with UPS and FedEx. Q: What do you not ship? A: We cannot ship anything that is illegal, hazardous, or against regulations. This includes all alcohol, dry ice, aerosols, and other items considered hazardous. For a more detailed description, see our section Shipping services and rules.